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February 9, 2022

IT Support Specialist

IT Support Specialist

Careers

Own your future

Our culture isn’t something employees join, it’s something they build and shape. We believe that every person deserves to be heard and empowered. If you’re on the fence about whether you’re a fit, we say go for it. Let’s build something great together.

Contribute to Transcenda’s success by providing high-quality technical support to all our employees and by maintaining our systems and networks.

Must haves

  • 2+ years of relevant experience.
  • Experience configuring and troubleshooting MacOS and Windows devices.
  • Experience configuring and troubleshooting network devices and services (WiFi, LAN, VPN).
  • Good understanding of TCP/IP networking (DNS, DHCP, subnets, IP addressing).
  • Security first mindset.
  • Good communication skills.
  • Good written and spoken English.

Key responsibilities

  • Provide comprehensive technical support to Transcenda employees worldwide.
  • Diagnose, troubleshoot and resolve end-users technical issues.
  • Provision new users computer and systems access.
  • Maintain and configure Transcenda systems and networks.
  • Assist in researching and deploying new tools or platforms.
  • Maintain inventory documentation.
  • Handle incoming requests.
  • Manage office network.

Compensation and benefits

  • Competitive compensation with annual merit increase reviews.
  • Generous PTO/Vacation.
  • PE tax coverage (5%).
  • 100% medical and sports coverage.
  • Professional & soft skills training.
  • Schedule flexibility and work-from-home options.
  • Comfortable office in the city center.

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