Own your future
Our culture isn’t something people join, it’s something they build and shape. We believe that every person deserves to be heard and empowered. If you’re on the fence about whether you’re a fit, we say go for it. Let’s build something great together. As a Delivery Manager, you will be responsible for a portfolio of projects - leading and owning the end-to-end delivery, team (hiring, managing, firing), escalations, account management, and growth.
Must haves
- Strong leadership and organizational skills.
- Excellent client-facing and internal communication skills, with the ability to build long-term client relationships.
- Fluent English.
- 10+ years of experience in Project Management, with a recent 3+ years in Technical Delivery/Program Management.
- 5+ years managing executive-level stakeholder relationships.
- 5+ years in a leadership role with responsibility for full lifecycle team member management.
- 5+ years of experience working in software consultancy/outsourcing companies.
- Ability to travel up to 4-6 weeks annually for business with US-based clients.
- Advocate for autonomous, self-organizing, empowered, and continuously improving teams.
- Experience working with remote/3rd party team members in Agile environments within globally distributed teams.
- Thorough understanding of project/program management techniques and methods.
- Solid technical background, with hands-on experience in software development or quality assurance.
- Experience managing both legacy project initiatives and startup development from scratch.
- Acute attention to detail, ensuring accuracy and quality in all deliverables.
- Strong critical thinking skills with the ability to analyze processes, identify problems and trends, and develop effective solutions.
- Proficiency in Atlassian tools (Confluence, Jira) and knowledge of version and change control best practices.
Key responsibilities
- Project Management: Planning, executing, and leading projects while managing internal teams and client stakeholders.
- Team Leadership: Hire, assemble, and lead cross-functional teams of technical professionals, ensuring that team members understand their roles and responsibilities. Provide guidance and mentorship to team members.
- Client and Stakeholder Communication: Act as a bridge between the technical team and non-technical stakeholders, including clients, executives, and other departments. Communicate project progress, issues, and outcomes effectively, manage expectations, and ensure client satisfaction.
- Account retention and growth: Responsible for retaining accounts and achieving growth and Gross Profit Margin KPIs.
- Risk Management: Identify potential risks and challenges in projects and teams and develop mitigation strategies. Monitor and manage risks to minimize their impact on project delivery.
- Quality Assurance: Ensure that the final deliverables meet the quality standards and requirements set for the projects. Implement quality control processes to achieve this.
- Resource Allocation: Managing the allocation of resources, including personnel, equipment, and software tools. Ensure that the team has what they need to accomplish project goals.
- Budget Management: Responsible for monitoring project expenses and ensuring they stay within the allocated budget.
- Timeline Management: Project scheduling and timeline management. Monitor progress and make adjustments as needed to keep the projects on track.
- Documentation and Reporting: Maintain comprehensive project documentation including status reports, project plans, and other documentation necessary.
- Create a motivational, transparent, collaborative, fun, and trustful environment where teams can work efficiently and deliver high-quality products quickly.
- Model philosophy of curiosity and trust-based relationship and conflict resolution.
- Facilitate decision-making, issue resolution, and consensus among the team members and dependent teams.
- Prepare performance reports and report project status to stakeholders and management.
