Within the field of education technology, the design process is evolving. Today's designers go beyond basic functionality, aiming to create experiences that foster deeper engagement and support both emotional connection and cognitive development. This approach, known as human-centric design, centers on meeting users' holistic needs and enhancing their interaction with educational technology.
The new focus on human-centric design is an essential development for education technology at large, because of its potential impact on the overall learning experience. The new platforms and applications designed with these principles in mind address the holistic needs of students, educators, and administrators alike.
What makes human-centric design a distinctive approach in educational technology? Its difference from traditional methods comes down to focus. While using other methodologies, designers may have concentrated their efforts on helping users complete tasks efficiently; now, the scope is wider.
In addition to enabling users to perform their work, designers who use human-centric principles think about those users' emotional and cognitive experiences. This type of design considers the whole learning journey, determining where each new platform and application fits within that process and what different types of users will think and feel as they interact with the technology.
To adopt human-centric design principles, organizations must build a deep understanding of their users' challenges, motivations, and preferences. This may mean considering a wide range of inputs, as students' needs will differ from educators' and administrators' requirements. A thoughtfully built educational platform is one that turns these diverse inputs into design priorities.
Human-centric design involves refining user experience to take users' emotional engagement into account, all without losing functionality. Digital products that strike this balance will be rewarded with:
Considering the potential value of human-centric design in edtech, it's important for stakeholders in the field to consider how they can make the approach work for them.
Human-centric design isn't a vague collection of concepts, nor is it something designers will have to take on faith. The very real impact of this philosophy is visible in the way users interact with edtech. When designers have successfully implemented human-centric principles, the effects take several forms:
The engagement and retention benefits of human-centric platforms come from reduced friction in the learning process and tailored educational experiences that meet users' needs. Rather than simply presenting information in a dry package, human-centric edtech can keep users actively engaged with the learning content. This, in turn, makes people want to keep coming back instead of feeling forced to do so.
Creating human-centric edtech means deliberately foregrounding user satisfaction. Platforms designed with users' human needs in mind should present minimal friction and allow users to perform common, high-priority actions without frustrating them. Working with this kind of software is pleasant, and satisfaction rates tend to rise among both students and educators when these platforms are in place.
The cumulative impact of engaged, satisfied users can be felt in organizations' learning outcomes. When students, educators, and administrators are all interacting through a platform designed with their needs in mind, it's easier to create an experience that fosters learning. Features of these platforms can go beyond the basics and help students achieve a deeper understanding and mastery of the materials, rather than just completing lessons.
Edtech built with people in mind, can deliver a full spectrum of benefits for companies that take the plunge into this design philosophy.
Making technology that adapts to a user's cognitive and emotional needs is a broad idea. Several design principles fall under this umbrella. By internalizing and mastering these concepts, designers can change the way they think about edtech user experience design. Elements to think about include:
Thinking about the users first and determining what will resonate with them on a deep level are important principles when working in a human-centric mode. Designers need to empatise with the people who will interact with their platforms, and the most direct way to accomplish that goal is to perform user research. The insights gathered can reveal the actual pain points felt by users, guiding the next steps in design.
Designing for the needs of all users means going beyond a generic conception of who will be using software and making each solution accessible. When engaging in human-centric design processes, it's important to ensure that all users can engage meaningfully with the platform, no matter their ability or background. Thinking in terms of inclusive learning experiences in edtech opens up software to a wider audience and produces better outcomes.
Creating edtech that gives each user a tailored, personalized experience allows designers to better serve a wide audience. Today's technology tools — including artificial intelligence (AI) and machine learning (ML) — enable automatic adjustment of content. Using these systems, designers can craft solutions that react to learners' performance as well as their behavior, serving them a selection of content to help them excel.
On a philosophical level, designers working on human-centric edtech can focus on features that increase long-term engagement. Useful elements include interactivity, gamified systems, and progress-tracking. When learners can use these solutions to stay informed and entertained through their learning journeys, they're more likely to stay loyal and engaged.
Organizations that commit to human-centric design in the learning space are well-positioned to serve their varied audiences. Education is a field based on human interactions, so it makes sense to have people in mind at every step of the design process.
Human-centric design is a key element in creating learning platforms that aren't just functional but also emotionally and cognitively engaging. With this approach in place, it's easy to see how organizations can achieve better learning outcomes while simultaneously building user satisfaction and driving engagement.
The edtech landscape is constantly growing more competitive, which favors companies that are ready to innovate and achieve high levels of accomplishment. This is another reason for organizations to commit to human-centric design: organizations that go down this path can meet the evolving needs of learners and position themselves for long-term success.
Transcenda's expertise in human-centric digital product design ensures that our professionals can contribute to education platforms that deliver lasting value to users and organizations alike, driving impact at scale. Contact us to learn more.
