Medidata, a Dassault Systèmes company

Digitally transforming life sciences through one holistic user experience.

The client

For more than 20 years, Medidata has been powering smarter treatments and healthier people. Today, Medidata leads the digital transformation of life sciences, creating hope for millions of patients. They help generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies—as well as academic researchers—accelerate value, minimize risk and optimize outcomes. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers.

‍

The challenge

With the industry’s most comprehensive end-to-end clinical development platform with more than one million registered users, Medidata desired to unify all stakeholder experiences within their suite of capabilities. Many of the users utilize several products within the portfolio, and the goal was to take a human-centered approach, map out user journeys and then design and implement a unified experience. Having experience in creating and implementing design systems, Transcenda was well-positioned to help Medidata achieve their business goals.

What we did

User research and usability testing‍

‍Global information architecture

‍‍End-to-end product and design research for conceptual solutions‍

‍Design system‍

‍React engineering‍

‍Unit testing

‍‍Project management

Takeaways & results

One of the largest challenges was determining the best approach to roll out the new design system, ensure adoption of the solution and help ensure a self-serve model is utilized, whereby engineering teams are empowered to use the system as they develop new features. This effort required system implementation, training, support for engineers using the new system and adoption consulting to ensure the system reaches its fullest potential

Project outcomes

Improved end-to-end user experience
Smoother onboarding process for new customers
Enriched experience for existing customers, allowing them to utilize the whole feature set
Shift to a self-serve model that accelerates engineering deliverables

Client’s feedback

“Transcenda takes an active interest in their client’s business landscape and helps identify ways to position their clients for success in new and innovative ways. Having worked with both Megan and Alexey in the past, I trust their capabilities around scaling engineering teams and delivering value to their clients. They take an ownership approach and act as a true partner to their clients.”